Micah Solomon , CONTRIBUTOR

Consciously or unconsciously, customers continue to expect better and better customer service–in every industry, every niche, at every price point. These expectations don’t come out of the blue. Customers expect you to provide better customer service because they’re already getting better customer service elsewhere.

https://www.forbes.com/sites/micahsolomon/2017/02/23/the-only-customer-service-experience-trend-you-need-to-be-worried-about/#456624292b51